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Enhanced Collaborative Care Service - Mental Health & Substance Use Specialist Advice & Consultation Service for Primary Care Providers

Addictions / Substance Use and Mental Health - Adult

Provided by Island Health

One-time consultations to provide primary healthcare providers with one full consultation that will include patient recommendations and a psychiatrist contact number for future communication around that case.
Enhanced Collaborative Care Services will provide primary healthcare providers with one full consultation that will include patient recommendations, and a psychiatrist contact number for future communication around that case. Please Note: MHSU Intake may use its discretion to decide whether a patient is served best by the one-time consultation and telephone consultation availability service. Intake will try to match the provider request with a psychiatrist who has a special interest or expertise relating to the patient's situation, if possible.

Service Provides
  • One-time non-urgent consultations for primary healthcare providers, with ongoing specialist availability by telephone
  • Enhanced skills training for primary healthcare providers

To Access the one-time consultation and telephone consultation availability, provider must make a referral by fax to Mental Health and Substance Use Services (MHSU) Intake.

Cost: No cost

Advice Service

Provides advice exclusively; does not offer other services.

Advice response time: 1-2 weeks.

Please include the following information when sending an advice request:

In order to access this advice service, providers must fax a MHSU Services Intake at 250-381-3222.

Advice requests accepted via:

  • Phone
    250-519-3485
  • Fax
    250-381-3222

Additional details:

Once request has been received, service provides advice to provider via telephone (virtual care services).
Associated Programs/Services

Also offered by Island Health:

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Availability

Service area: Island Health Area + show cities

Service area cities: Saanichton, Kyuquot, Lake Cowichan, Denman Island, Fanny Bay, Sooke, Sayward, Port McNeill, Black Creek, Victoria, Mill Bay, Ladysmith, Port Alice, Cathedral Grove, Hornby Island, Esquimalt, Quadra Island, Qualicum Beach, Alert Bay, Nanoose Bay, Ucluelet, Pender Island, Gold River, Port Alberni, Port Hardy, Campbell River, Cumberland, Penelakut Island, Courtenay, Cortes Island, Nanaimo, Cobble Hill, Mayne Island, Tofino, Nitinaht, Galiano Island, Shawnigan Lake, Coombs, North Saanich, Gabriola Island, Long Beach, Duncan, Saanich, Langford, Sidney, Salt Spring Island, Saturna Island, Tahsis, Comox, Quathiaski Cove, Horne Lake, Chemainus, Lantzville, Brentwood, Sointula, Deep Bay, Parksville, Merville, and Bamfield

Service Types Provided
Addictions / Substance Use
Mental Health - Adult
Ways to Access
  • Provided by phone
  • Provided online: email / video / on-line

The listing of this service in Pathways is not a recommendation or endorsement by Pathways.

Pathways does not provide medical advice. If you have an emergency please call 9-1-1. If you require assistance navigating services please call 8-1-1.

For general inquiries or for assistance, please email us:

community-services@pathwaysbc.ca

If you are requesting clinical access to medical Pathways, please provide the following information via the email above:

  1. First Name
  2. Last Name
  3. Email
  4. In which city/town do you work?
  5. What is your role? E.g. Family Physician, Office Staff, Medical Resident
  6. Employer Name (for office staff)
  7. Office Phone

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